Shipping and Returns Policy


We ship only within Canada. We ship by FedEx, UPS or Canada Post.

Items will be shipped on weekdays only. Orders placed on Friday may be shipped out the following week.

We reserve the right to limit quantities.



Items purchased on our website may be brought back to our address or shipped back to us in Vancouver. Customer is responsible for cost of shipping and for any items lost in the mail.

Stock items purchased on our website may be returned within 14 days of receipt, or exchanged within 30 days for items of equal or greater value. Returns must be in original condition accompanied by all packaging and accessories.

Shipping costs will be reimbursed during the exchange period for items under warranty deemed to be defective upon our inspection.

Please request a return autorization, and send all returns to:


ATTN: Returns

127 East 4th Ave

Vancouver, BC, V5T 1G4



For hygienic reasons, there are no returns on in-ear headphones. 

There are no returns on headphones priced at $650 and up.


There are no returns on open styli or cartridges.

There are no refunds or exchanges on special order items.