we will be closed Tue 28 May 10 am - 1 pm



Shipping and Returns Policy

SHIPPING

We ship only within Canada. We ship by Canpar, Purolator, UPS or Canada Post.

Items will be shipped on weekdays only. Orders placed on Friday may be shipped out the following week.

We reserve the right to limit quantities.

CANCELLATION 

If you placed an order (including a preorder/backorder) and decide you would like to cancel it, please reach out to us at philip@audiofi.ca. Depending on the method of payment used, there will be a refund deduction between 3.5-5%. This is the payment fee from PayPal, Shopify Payments (which processes credit/debit cards), the payment processor does not get refunded to us. However, we can change an order before shipping and doing so would not involve a cancellation or non-refundable payment fee.

RETURNS

All Returns/Exchanges are subject to a 15% Re-Stocking Fee! (Unless Defective)

Items purchased on our website may be brought back to our address or shipped back to us in Vancouver. Customer is responsible for cost of shipping and for any items lost in the mail.

Items purchased on Flexiti Financing cannot be refunded, but may be exchanged for other items subject to approval. 

Stock items purchased on our website may be returned within 10 days of receipt, or exchanged within 30 days for items of equal or greater value. Returns must be in original condition accompanied by all packaging and accessories.

Sale or Clearance items are not refundable, unless defective. 

Shipping costs will be reimbursed during the exchange period for items under warranty deemed to be defective upon our inspection. 

Please request a return authorization, and send all returns to:

Audiofi

ATTN: Returns

127 East 4th Ave

Vancouver, BC, V5T 1G4

 

EXCEPTIONS ON RETURNS

For hygienic reasons, there are no returns headphones. 

There are no returns on open styli or cartridges.

There are no returns on discounted, clearance, or sale items.

There are no refunds or exchanges on special order items.